F.A.Q.

What is a P.D., Can I Measure my Own?

Your PD is the distance between each of your pupils. This measurement is necessary to ensure the correct positioning of your lenses within the frame you have chosen. Your PD can easily be measured in three simple steps.

 

Use our Guide to get your P.D measurement.

What Frame types are common for my face shape?

Every face is unique, for eyeglass fitting, face shapes are categorized as Round, Heart-shaped, Square, and Oval. Our guide can assist you in choosing a frame style that best suits your face shape.

To determine the shape of your face, brush your hair back, away from your face, and look straight ahead into a mirror. Take a close look at the width of your forehead, cheeks and chin. Now look at the outline of your face, from your hairline and down through to your cheekbones and jawline.

Face Shape Guide

What do the Lens Arms Measurements mean?

If you have a pair of glasses that fit you well, then you can use numbers to find a similar frame:

  • Look inside the temple arm for these numbers. The first number is the lens width, the second is the bridge (or nose) width, and the third is the temple (or arm) length.
  • Check our Frame Measurement Guide For more information.

Adapting to your new frames

Adaptation to any new Lenses

Although most individuals experience little or no symptoms of adaptation to new eyeglasses, it can take up to 4 weeks to fully adapt. Here are a few things to consider:

  1. Wear your glasses as much as possible for quicker adaptation. By doing so, even if you don’t require them all the time, you will likely adapt to your new glasses much quicker.
  2. It is your brain (and not your eyes) that usually needs the time to adapt to any new glasses. This is especially true even with minor prescription changes. Initially your glasses may feel ‘too strong’, you may experience some initial depth perception changes and find yourself consciously turning your head in order to obtain the best vision. During this time it is also common to experience mild and short eye aches.

Adaptation to Progressive Lenses

Here are some things to keep in mind while adjusting to progressive lenses for the first time:

  1. Head up, eyes down and move the reading material at first. To find the best clarity for reading up close, when you first get your lenses, hold your head still, lower your eyes, and then move the reading material left and right to locate the clearest spot.
  2. Turn your head when you look at something down and out to the side. This allows you to always look through the central area of your lenses. Initially, you may notice a slight distortion in your periphery when you move your head side to side, but you will not be aware of this after a short period of time.
  3. Remember that the lower reading area of your glasses is made to focus at a near distance. If you need to look down at something with your progressive lenses on (such as going down street curbs or stairs), you simply tilt your head down more than you usually would so you are looking through the distance prescription portion, and over the reading portion of your progressive lenses.
  4. Walk before you drive. You should not drive in your progressive lenses until you feel comfortable in them while walking in and around your home.

Can an eyeglass prescription be used for a contact lens prescription?

No. Eyeglass prescriptions and contact lens prescriptions differ. Eyeglass prescriptions differ in that they do not provide the necessary parameters needed to properly prescribe contact lenses. You must be fitted for contact lenses and the prescription will include contact lens brand name, base curve, and diameter that are not components of an eyeglass prescription.

Can I order a different brand of contact lenses than my doctor prescribed?

No. We can only provide you with the brand of contact lenses as prescribed by your doctor. If you wish to order a different brand of contact lens you must see your doctor to be fitted for the new lens, which you have worn successfully. Then you may submit to us the new prescription written for the new brand of contact lenses.

Can I purchase colored contact lenses if I don’t have a prescription?

No. All customers require a prescription for contact lenses as prescribed by an eyecare professional. If you do not require vision correction and want to purchase colored contact lenses, a prescription is still required. Since contact lenses come in a variety of sizes, an eyecare professional must fit them to your eyes.

What about Refunds?

Within 30-days of receipt of eyewear we will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return.