Shipping Policy

Shipping & Delivery

At Shop.Optical-academy.com,  we do our best to ensure that your lenses and frames are produced promptly and made to match your vision care needs.

Your vision and your business is important to us. With our partners’ laboratories, expert professional staff, and frame stock that are stored in-house, we can provide you not only with high quality glasses, but also with prompt processing times. By cutting out the middleman, we can produce your glasses and ship them to you in the shortest time span possible 

Orders will be delivered to the address that appears on your order within reasonable time from the completion of the production and the quality checks.

Orders are usually shipped within 10 days from the date of confirmation of payment; however, there may be delays due to external factors. The time of delivery can vary depending on the destination. Please note that additional local taxes may be applied to shipments to locations outside of the United States.

We shall not be liable for delays in shipment due to faults of the carrier, and therefore these delays will not result in refund of shipment cost, however, we will make reasonable efforts to assist you with respect to such delays in a timely manner.

Please be advised: all international shipments may be subject to customs regulation. Any related charges will be your responsibility. We can’t be held liable for incurred charges.

When you place your order, you must choose shipping and delivery options. Standard shipping can take up to approximately 14 (fourteen) business days from the date of shipment. If you need your Product faster, you can upgrade to the Expedited or Express shipping option. Once the package is shipped from a optical-academy.com facility, it is no longer the responsibility of Optical-academy.com but the responsibility of the carrier.

Upgrading your shipment does not infer overnight delivery. Delivery times are based on estimation only and exclude the production and verification stages.

It is important that you enter your address correctly. If the shipment is addressed to a commercial entity (e.g., an office or a hotel), please make sure to indicate that your order is to be delivered to the commercial entity that is located at such address. Failure to input any part of your address will cause delays in shipments and increase the costs of the purchased Products. We will not refund or exchange products that were shipped to an inaccurate address as a result of missing details. Shipping claims should be addressed within 30 days from the date of the shipping.